Support

Faunalia is one of the first company in Europe to provide technical support for QGIS.

We gave and give support to private companies, public administrations and professional people.

Our services ensure, in case of problems, early intervention and ongoing support for the immediate restoration of the normal workflow.

In addition, being an active contributor to the development of software, Faunalia is able to ensure, at competitive costs, interventions of maximum effectiveness and the possibility of customization of the proposed solutions, for individual users and for organizations, both public and private.

We are official Service Providers for all the main software, offering the highest level of support. The main project we are involved with are:

QGIS (Desktop, Server and Web Client)
PostgreSQL and PostGIS
GDAL
GRASS

We recommend the online choice: fast, reliable and environmental friendly. Our consultancy is delivered in hourly packages, half or entire day.

Our support is 360° wide and includes:

Installation, configuration and upgrades
Migration from proprietary GIS (e.g. ArcGIS and Oracle Spatial) to free GIS (e.g. QGIS and PostGIS)
email and phone support: to contact us using our dedicated support email address with a description of your problem for a prompt response; to speak to someone straight away, call our support hotline
On-site support: for support issues that cannot be efficiently solved via email/phone or remote assistance, a Faunalia support engineer would make an on-site call to address the issue in person
Bug fixing on demand
Announcements subscription: allows you to keep up-to-date with all the latest features and releases as well as important security