Support

Faunalia is the first company in Italy to provide technical support for QGIS.

For years, we have been providing support to dozens of private companies, public institutions, and professionals.

Thanks to more than twenty years of experience, we offer our clients technical support services tailored to different timeframes. Our ongoing training in cutting-edge GIS techniques enables us to design customized support contracts tailored to specific client needs. In case of technical issues, Faunalia guarantees rapid intervention and constant support to ensure the timely restoration of normal workflow operations.

By actively participating in the software's development, Faunalia ensures cost-effective, high-impact solutions with customizable options for individual professionals and institutional clients alike.

We are official Service Providers for all the main projects, and we offer high level professional services for:

To best meet project needs, Faunalia offers flexible support packages: hourly and/or half/full-day work sessions. For on-site technical assistance, our team is available for travel upon prior coordination.

To better serve Public Administrations, our services are also available on the Electronic Marketplace for Public Administration, MePA with dedicated offers: to search for our products you need to login and search for faunalia in the product codes.

Our support is comprehensive, covering a wide range of services:

  • Installation, configuration, and upgrading (both client-side and server-side)
  • Migration from proprietary GIS systems (e.g., ArcGIS, Oracle Spatial) to open-source GIS solutions (e.g. QGIS and PostGIS)
  • Email and phone support
  • On site support
  • On-demand bug fixing
  • Performance optimization and scalability enhancement services

Contact us for more information.